introducing
Human beings are building a new home for heyhuman. It will launch real soon. Stay up to date by registering your interest below.
heyhuman
online customer experience excellence
In a nutshell
don't lose a customer before they become one
As companies embrace AI, agentic workflows and growing automation, customer experience becomes more complex and more fragile.
We analyse how these systems shape perception across every stage of the customer journey, from first interaction to final payment. We look at where technology supports people, and where it silently creates friction.
Our work blends human understanding with analytical precision. Through experience audits we uncover weak points in interfaces, journeys and automated funnels. Our AI and agent reviews assess tone, clarity and trust in conversational systems and service flows. And with feedback intelligence, powered by our own monitoring tools, we turn large volumes of comments and reviews into clear, actionable insight.
We help organisations see the real human story behind their data, revealing pain points, priorities and opportunities for genuine improvement. Because in the end, every line of code and every automated response exists for one purpose only
not to lose a customer before they become one.
At heyhuman we help organisations stay connected to what truly matters in an age of automation.
Why it matters
Technology keeps moving forward: faster, smarter, more automated. But somewhere along the way, the human being became the variable that had to adapt.
At heyhuman, we believe it should be the other way around.
We help organisations restore balance between efficiency and empathy. Between what systems can do and what people actually need.
Whether it’s an AI conversation, a payment flow, a support message or a mistranslated email, we uncover where experience drifts from human logic.
Our work brings direction and understanding, so technology stays helpful, thoughtful and genuinely human.
Contact us
We’re quietly building something meaningful. While this site is still taking shape, our work is already in full motion helping brands keep technology human. Reach out for any customer experience challenges or collaborations.
